CroatianStoneHouse.com – Rental – Terms and Conditions

UPON RECEIPT OF YOUR DEPOSIT PAYMENT, IT IS DEEMED THAT YOU HAVE
READ, UNDERSTOOD AND ACCEPTED THE TERMS AND CONDITIONS OF THIS
AGREEMENT OUTLINED BELOW.

1 General

1.1 In this Agreement any reference to the masculine includes the feminine.

1.2 This Agreement is made on the basis that the Property is to be occupied by the
Tenant for a holiday as mentioned in the [Housing Act 1988 Schedule 1 paragraph 9
and the Tenant acknowledges that this Agreement shall not confer on the Tenant any
security of tenure within the terms of that Act.

1.3 Where the Tenant comprises two or more persons, obligations, expressed or
implied are deemed to be made by such persons jointly and severally.

2 Payments

2.1 Deposit.

The deposit is required to secure and confirm the booking period and is
non-refundable. When booking directly with owner the deposit is 50% of the total price. Any bank charges/fees are the responsibility of the guest. If paying by bank transfer the guest must ensure that the
total amount that we receive via bank transfer is the correct amount quoted in UK
pounds as per the invoice without any deductions. The guest also has the option to
pay the deposit via credit card or PayPal. Payments via card or PayPal will incur a
3.5% surcharge to cover processing costs.

2.2 Balance.

The balance is required eight weeks prior to the Guests’ arrival date
and is non-refundable. Any bank charges/fees are the responsibility of the guest. The
guest must ensure that the balance that is received is the correct amount quoted in
UK pounds as per the invoice. If the balance is not received on time (reminders will
be sent) then the owner has the right to cancel the booking and the guest will forfeit
their deposit. Payment via card or PayPal will incur a 3.5% surcharge to cover
processing costs.There are occasions that we will deduct an agreed amount of Euros from this balance
payment. We will then ask for you to pay the remaining Euros in cash to the
management agent on arrival at the property in Croatia. This is to allow for our
management agents to pay local cleaning and meet & greet costs.Croatian tourist tax
is also due on arrival (1.50 euro per adult per day or 0.75 Euro per day for children). This
is a government tax required by law in Croatia .

2.3 Late Bookings.

Where the booking is made less than eight weeks in advance to
the check-in date the deposit and balance amount shall be payable in full
immediately in order to confirm your booking. There are occasions that we will
deduct an agreed amount of Euros from the total booking fee. We will then ask for
you to pay the remaining Euros in cash to the management agent on arrival at the
property in Croatia. This is to allow for our management agents to pay local cleaning
and meet & greet costs.

2.4 Rent Payment.

Rental payment is quoted weekly. This rental payment includes
rental of the property (fully furnished), cleaning of the property before and after the
rental period, bed linen, bathroom towels, kitchen utensils, outdoor table,chairs and
parasol, large brick charcoal barbecue, electricity, water, air-conditioning, Wi-Fi
Internet and heating, DVD Player, DVD collection, books, games, use of a travel cot,
use of a baby bath, flat screen TV’s, cable tv, hifi,
childrens toys.
The rental fee does not cover the cost of Croatian tourist tax. This is a tax that the
Croatian government require for all foreign tourists who stay in rental properties.
Adults are charged 1.5 Euro per day, Children are charged 0.75 Euros per day. Children
under 12 are free. This will need to be paid in cash to our management company on
arrival in Croatia. Our management company will ensure that all guests are
registered with the tax authorities.

3 The Security Deposit

3.1 The Tenant must pay a Security Deposit of £150 or €150 to the Landlord, to be
held by the Landlord until the end of the Term as security towards the Tenant’s
liability for any major damage. This must be paid in cash to our management
company in Croatia when checking in to the property unless agreed otherwise.

3.2 The security deposit shall be refunded to the Tenant at the end of the
Term (without interest) after property inspection at check out under deduction of
such sums that may be due to the Landlord from the Tenant as a result of any breach
of the Tenant’s obligations. In the case of damage, the Management Company will establish the cost for the damage based on its documented costs to reinstate the
property to its original state. For the avoidance of doubt, damages arising from the
regular use of the property, including normal wear and tear, will not constitute
damage for the purposes of this clause. In instances where the deposit does not cover
the damage, the Guest will as per the established damage, pay the difference.

4 Insurance

4.1 At all times throughout the Term the Landlord shall effect suitable building
insurance cover for the Property and shall insure the Landlord’s fixtures, fittings and
effects against loss or damage by fire and any other risks he decides to insure against
from time to time, with an insurance office of repute for the full cost of
reinstatement.

4.2 The Tenant must not do anything, or fail to comply with any requirement, as a
result of which the policy of insurance effected by the Landlord for the Property and
the Landlord’s fixtures, fittings and effects may become void or voidable or by which
the rate of premium on any such policy may be increased.

4.3 It is the responsibility of the tenants to arrange their own holiday insurance to
cover for any injuries or medical assistance required while on vacation and also to
cover for unplanned cancellation of the holiday. This insurance will allow the tenant
to recover their losses. We highly recommend that all tenants ensure they have
arranged their own insurance.

5 Quiet Possession

5.1 The Landlord agrees not to interrupt or interfere with the Tenant’s right to quiet
possession and enjoyment of the Property.

6 Underletting

6.1 The Tenant must not assign, underlet or part with or share possession of the
Property or any part of it.

7 Use of Property

7.1 The Tenant shall use the Property for the purpose of a private holiday
residence for a maximum of ‘agreed’ persons only and not for any other purpose
whatsoever and the Tenant must not use the Property or any part of it for any
improper, immoral or illegal purposes.

7.2 The Tenant must not display notices or advertisements in the windows or
elsewhere on the Property.

8 Nuisance

8.1 The Tenant shall not (nor allow others to) cause nuisance or annoyance to the
Landlord, other tenants or any neighbours. Noise must be kept to a minimum.
Music, radio, and other noise must not be at a level that can be heard outside the
‘property’. If the Owner deems the behaviour of your group to be inappropriate,
dangerous or offensive then the Owner reserves the right to terminate the booking
with immediate effect and request your immediate removal from the property
without refund or compensation.

9 Damage

9.1 The Tenant shall not (nor allow others to) cause any damage or injury to the
exterior, structure or any part of the Property or adjoining property.

10 Alterations to Property

10.1 The Tenant shall not (nor allow others to) make any alterations or additions to
the
Property or its decorations, fixtures or fittings and the Tenant shall not (nor allow
others to) remove any of the items specified in the inventory or any of the
Landlord’s possessions, from the Property.

11 Maintenance

11.1 The Tenant shall keep any fixtures, fittings and effects of the Landlord in good
repair and condition and must replace any damaged fixtures, fittings and effects with
similar articles of at least equal value, reasonable wear and tear and damage by
accidental fire excepted.

11.2 The Tenant must not move any items of furniture from room to room in the
Property and must replace in its original position any furniture that is moved within
rooms.

11.3 The Tenant must keep free from all blockages and obstructions all baths, sinks,
lavatories, cisterns or pipes.

12 Outgoings

12.1 The Landlord must pay all the water and sewerage charges and any rates or taxes
levied in respect of the Property.

13 Pets

13.1 The Tenant shall not keep or allow pets of any kind at the Property. If you do not
inform the Owner of the existence of any pets, the Owner reserves the absolute right
to request either the pet is placed in kennels in Croatia for the duration of the rental
period, or your immediate removal from the property without refund or
compensation.

14 Reporting Disrepair

14.1 The Tenant must report to the Landlord any disrepair or defect in respect of the
Property or the fixtures and fittings and report any failure of mechanical or electrical
appliances.

15 Rights of Access

15.1 The Tenant must allow the Landlord, his agent or contractors access to the
Property at reasonable hours during the day, to inspect the condition of the Property
or to carry out repairs or other works to the Property that may be necessary during
the Term pursuant to the Landlord’s repairing obligations or to carry out
maintenance of the appliances or to execute all work necessary to remedy the
Tenant’s breach of any covenant contained in this Agreement regarding repair,
maintenance or decoration.

16 End of the Term

16.1 The Tenant must deliver up the Property at the end of the Term in the same
clean state and condition it was in at the beginning of the Term, reasonable wear and
tear and damage by insured risks excepted. Standard Check out time is between 7am
and 10am. Tenant must return door keys and garbage bin card

17 Safety Regulations

17.1 The Landlord confirms that all furniture and furnishings comply with the
relevant fire safety regulations.

17.2 The Landlord shall ensure that all appliances, flues and installation pipe work in
the Property are checked by Dalmation Property Management company.

17.3 The Landlord confirms that all electrical appliances and equipment supplied by
him are safe so as not to cause danger.

18 Public Indemnity and public Liability

18.1 Owner and/or the Property Management Company do not accept any
responsibility or liability for acts of omission of third parties, which may prevent or
disrupt a Customers booking. The booking contract exists between the Owner and the Customer and is limited to the rental of the Property and associated facilities
only.
The information and descriptions supplied are believed to be accurate and are
offered in good faith. It may be possible that certain facilities or features may not be
available on occasions due to circumstances beyond the Owners control for which the
Owner and/or the Property Management Company accepts no liability. In addition,
no liability can be accepted by the Owner and/or Property Management Company for
any injury, loss or damage to the Customer, any member of the Customers party or
any visitor to the Property arising out of or in connection with the use of the Property
or Facilities. The Customer must ensure that all children are supervised at all times
whilst on the roof terrace and stone staircase in the property.

19 Force Majeure
The landlord will not be liable or accountable for any unforeseen situations or
unforeseen circumstances. This may be such situations as freak weather conditions,
local or national strikes, Croatia government disputes etc or anything out of the
ordinary.

20 Cancellation
Cancellation by Guest – If the tenant cancels more than 6 weeks before the
departure date then the 50% deposit will be forfeited. If the tenant cancels within 30
days of the arrival date then all rental payments are forfeited. Any security deposit
will be refunded on cancellation. Cancellation by Owner – In the event that the
Owner makes a change to the booking or cancels the booking then the Owner will
inform the Guest at the earliest opportunity and where possible offer the Guest one
of the following options: a) to accept the change b) cancel the booking and receive a
full refund of the rental fee. If a guest is not willing to agree to sign to the terms of the
rental agreement then the owner will cancel the reservation and refund the guest in
full. We will only accept bookings from guests who accept the rental terms. There are
no exceptions to this rule.

21 Tourist Tax
The rental cost does not include Croatian tourist tax as this must be collected locally.
This is compulsory when staying in hotels or private accommodation in Croatia.
Adults are charged 1.5 Euro per day, Children are charged 0.75 Euros per day. Children
under 12 are free. This will need to be paid in cash to our management company on
arrival in Croatia. They will ensure that all guests are registered with the tax
authorities.

22 Smoking
The members of the group shall not smoke inside any part of the building
whatsoever. The members shall only smoke outside in the street or on the roof
terrace. Cigarette butts should be disposed of cleanly and safely without littering.

23 Complaints
In the unlikely event that you have a complaint or experience a problem then you
must report the complaint in writing immediately to the Owner. If appropriate, you
must take all reasonable steps to minimise the consequences of the problem. If the
problem was not resolved to your satisfaction during your holiday you should put
your complaint in writing with supporting evidence to the Owner within 14 days of
your departure date from the property. Failure by you to give the Owner opportunity
to resolve the problem during the rental period in accordance with this clause will be
deemed a waiver or your rights to compensation.

24 Children
It is the sole responsibility of parents or other adults staying at the property to
supervise all guests under eighteen years of age at all times within the boundaries of
the property including the roof terrace and outdoor areas. The Owner shall not be
held liable for any injury, accident, or any other event occurring within the
boundaries of the property.

25 Check In
Standard check in times are between 2pm and 6pm.

Late Arrival:
Our management company in Croatia may request additional charges as follows for

Late Arrivals.
Guest parties checking in between 20:00 – 21:00 will be subject to a €20 Euro
charge on arrival.
Guest parties checking in between 21:00 – 23:00 will be subject to a €35 Euro charge
on arrival.

Check in after 23:00 is not available UNLESS specifically booked 2 weeks in advance
and re-confirmed during the day.Guest parties checking in after 23:00 will be subject
to a €55 charge on arrival.
Sunday Arrival:

Check in on a Sunday is only available if booked 2 weeks in advance and check in
time is pre-agreed.Guest parties checking in on a Sunday will be subject to a €25 Euro charge on arrival.
Guest parties checking out on a Sunday will be subject to a €25 Euro charge,
payment on arrival.

26 Check Out
Standard check out times are between 7am and 10am. Guests must return house keys and garbage cards at this time. Our management company may request additional charges as follows for early
departure before this time.
Guest parties checking out before 07:00 will be subject to a €25 Euro charge,
payment of this to be made on arrival. Please ensure you advise the owner or
management company on arrival if you need an early checkout.
Miscellaneous

27 These conditions and any disputes or claims arising out of or in connection with
their subject matter are governed by and construed in accordance with the law of the
United Kingdom.

28 The parties irrevocably agree that the courts of England and Wales have
jurisdiction to settle any dispute or claim that arises out of or in connection with
these conditions.

29 This contract must be signed by a member of your group who is over 18 years old.

30 The Guest undersigning agrees to these terms and conditions individually and on
behalf of all other Guests in his/her group. By signing and agreeing to these terms
and conditions, the undersigned Guest confirms that his/her group has been made
aware of the here mentioned terms and conditions and are bound by them.